Frequently Asked Questions
Everything you need to know to bring your creative vision home.
What is the standard shipping time for furniture orders?
Standard shipping typically takes 7-14 business days. For larger furniture pieces requiring white-glove delivery, please allow up to 21 business days for scheduling and transit.
Do you offer a return policy for home decor items?
Yes, we offer a 30-day return window for most items in their original condition. Please note that custom-made or personalized pieces are final sale and cannot be returned.
Are the materials used in your products sustainably sourced?
At Creative, we prioritize sustainability. Over 80% of our wood products are FSC-certified, and we use eco-friendly textiles and low-VOC finishes whenever possible.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm and Klarna for larger purchases.
Do you provide interior design consultations?
Yes! We offer complimentary 30-minute virtual design consultations to help you select the perfect pieces for your space. You can book a session through our 'Design Services' page.